Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

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Why we switched finance provider during COVID-19

Shelley Clegg shares Amy Barnes’s experience of switching to Medenta during the pandemic, and why now might be the best time to consider your options… There are a few key buzzwords that we’ve become accustomed…

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Spotlight on: Shelley Clegg, Medenta BDM for the North of England

Shelley Clegg talks about marketing your patient finance and treating it as a support service to help patients achieve their oral health dreams. She also discusses her time as a practice manager and her experience…

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Why you should make the switch to Medenta patient finance

Are you in the market for a new patient finance provider? Then look no further! At Medenta we offer 0% interest free finance, low, low subsidy rates*, invaluable online ready-to-go training, not to mention simple…

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How brand awareness and patient finance can help to rebuild your practice

Richard Scarborough explores how people are proactively searching for specific dental treatments and how this can go hand in hand with patient finance to attract new patients… Over the past few years many have noted…

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Dental therapists and hygienists in the post lockdown world

Chloe Edwards talks to Amber Ojak about the effect that COVID-19 has had on dental hygienists and therapists. As practices continue to reopen and increase treatments Amber details the importance of how these roles can…

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Dentistry post COVID-19

Eleanor Young, Business Development Manager, talks to Harry Singh about what lockdown has been like and the positives that can be taken from the new ways of working and thinking for the future. What you’ll…

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Challenges and changes through COVID-19

Eleanor Young, Business Development Manager talks to Simon Walker, owner at Headless Cross Dental Care, about the challenges he has faced during lockdown and the practicalities of reopening. With so many considerations for the practice,…

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Spotlight on: Ruth Findlay, Medenta BDM for Scotland

Ruth Findlay shares her experiences of dealing with anxious patients, training other dental nurses and her advice for implementing, and increasing uptake of patient finance. On a personal note, she also shares a Kerouac-esque tale…

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The post-lockdown opportunities of facial aesthetics

Richard Scarborough talks to Harry Singh about offering facial aesthetics after lockdown… COVID-19 has undoubtedly disrupted the plans many businesses had for this year, not least for those, like dental practices, who were forced to…

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An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

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How patient finance can support your business on the road to recovery

Richard Scarborough looks at how introducing patient finance into your practice can help you get back on your feet once you’re able to reopen your doors… With the UK arguably facing the biggest financial challenge…

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