Blog Archives - Medenta

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29 May 2026 • Blog, Communication

No more square pegs in round holes: getting the right people in the right roles

The success or failure of every dental practice comes down to the people who work there. The right people, in the right roles, working towards clear standards. Yet, either through pressure or inexperience, it’s easy…

28 Apr 2026 • Blog, Communication

Improving treatment uptake through better patient communication

Your patient has had their examination and the treatment that they need has been identified. And yet, they’re hesitating about going ahead. Medenta Business Development Manager, Lesley Turner suggests why this may be the case…

17 Sep 2025 • Blog, Communication

Reasons to Follow Up with Patients

Dental Business Coach, Ashley Latter, explains why it’s always a good idea to follow up with patients, whether they’re ready to say ‘yes’ now or not. Attending an appointment with a dentist need not mean…

4 Jul 2025 • Blog, Communication, Practice Management

Why the Right Culture is Crucial in your Dental Practice

You may have the swishest of premises with all the latest equipment and pay the highest salaries in the area. However, if you haven’t put in the time and effort to develop the right culture…

9 Jun 2025 • Blog, Communication

Mastering Difficult Conversations – develop your team’s superpowers

Highly experienced practice manager and dental practice management consultant, Lisa Bainham, explores how to help team members cope with the inevitable challenging conversations team members will face. In every dental practice, being called on to…

16 Apr 2025 • Blog, Communication

Sustainability – more than just recycling

Frequent collaborator with Practice Plan Group, Dental Business and Sustainability Consultant, Mark Topley, outlines how adopting a positive attitude towards sustainability can save more than just the planet. What some practices fail to appreciate is…

4 Apr 2025 • Blog, Communication

The Importance of Developing Your Team

The success of a dental practice hinges not only on the expertise of its dentists but also on the collective strength and development of the entire team. In private practice, where patient expectations and regulatory…

12 Dec 2022 • Blog, Communication

How to survive the staff retention crisis – top 5 tips

Despite the squeeze on the economy, at the moment there are more job vacancies than unemployed people, while the number of people moving from job-to-job has reached a record high. Dental practices in particular are…

22 Apr 2022 • Blog, Communication

Strengthening the relationship with your patients

Dental hygienist and management coach, Siobhan Kelleher, takes a look at two techniques that can help you build a stronger relationship with your patients… There are a lot of things that are vitally important to…

12 Nov 2020 • Blog, Communication, COVID-19

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

16 Jul 2020 • Communication, COVID-19

An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

5 Jun 2020 • Communication, COVID-19

Six ways to keep communicating with your patients during COVID-19

Contact with others has never been more important than during this time of enforced separation. While that contact can’t be face-to-face, there are plenty of other ways to stay connected and communicate with patients, both…