Blog Archives - Medenta

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30 Nov 2020 • Blog, Medenta Team

Spotlight on: Lesley Turner, Medenta BDM for the South

Lesley Turner has been part of the Medenta family as a Business Development Manager for over six years. We talk to her about her wealth of experience within the practice setting and the importance of…

12 Nov 2020 • Blog, Communication, COVID-19

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

12 Oct 2020 • Blog, COVID-19, Managing patient finance in practice

Why we switched finance provider during COVID-19

Shelley Clegg shares Amy Barnes’s experience of switching to Medenta during the pandemic, and why now might be the best time to consider your options… There are a few key buzzwords that we’ve become accustomed…

25 Sep 2020 • Blog, Medenta Team

Spotlight on: Shelley Clegg, Medenta BDM for the North of England

Shelley Clegg talks about marketing your patient finance and treating it as a support service to help patients achieve their oral health dreams. She also discusses her time as a practice manager and her experience…

11 Sep 2020 • Blog, COVID-19, Managing patient finance in practice, Marketing

How brand awareness and patient finance can help to rebuild your practice

Richard Scarborough explores how people are proactively searching for specific dental treatments and how this can go hand in hand with patient finance to attract new patients… Over the past few years many have noted…

3 Sep 2020 • COVID-19, COVID-19, Podcasts

Dental therapists and hygienists in the post lockdown world

Chloe Edwards talks to Amber Ojak about the effect that COVID-19 has had on dental hygienists and therapists. As practices continue to reopen and increase treatments Amber details the importance of how these roles can…

28 Aug 2020 • Medenta Team

Spotlight on: Ruth Findlay, Medenta BDM for Scotland

Ruth Findlay shares her experiences of dealing with anxious patients, training other dental nurses and her advice for implementing, and increasing uptake of patient finance. On a personal note, she also shares a Kerouac-esque tale…

13 Aug 2020 • COVID-19

The post-lockdown opportunities of facial aesthetics

Richard Scarborough talks to Harry Singh about offering facial aesthetics after lockdown… COVID-19 has undoubtedly disrupted the plans many businesses had for this year, not least for those, like dental practices, who were forced to…

16 Jul 2020 • Communication, COVID-19

An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

6 Jul 2020 • COVID-19, Managing patient finance in practice

How patient finance can support your business on the road to recovery

Richard Scarborough looks at how introducing patient finance into your practice can help you get back on your feet once you’re able to reopen your doors… With the UK arguably facing the biggest financial challenge…

22 Jun 2020 • COVID-19, Marketing

How COVID-19 changes forced us to create ‘version 2.0’ of our practice

COVID-19 forcibly separated us as a society; people from their families, retailers from their customers, and dentists from their patients. However, on the positive side it has also been a unifying experience in some ways.…

5 Jun 2020 • Communication, COVID-19

Six ways to keep communicating with your patients during COVID-19

Contact with others has never been more important than during this time of enforced separation. While that contact can’t be face-to-face, there are plenty of other ways to stay connected and communicate with patients, both…