Blog

Flexible working requests

Sarah Buxton, FTA Law Employment Solicitor, looks at what you should do if a staff member has a change in circumstances and comes to you with a flexible working request. Right to request This isn’t…

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Improving the mental wellbeing of your practice team

Dr Mahrukh Khwaja, founder of the wellbeing company Mind Ninja, looks at three top tips you can use to help your team build resilience and improve their mental health… Team meetings, mindfulness and building a…

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Top tips to help with recruiting and retaining staff

HR and employment law solicitor, Sarah Buxton, looks at the difficulties practices’ have had with recruiting and retaining staff, and explains what can be done to overcome the issues… Struggles with recruiting and retaining staff…

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How to make the most out of lockdown savings

Senior Area Manager at Wesleyan Financial Services, Michael Copeland, looks at how dentists and other members of the team can make the most out of any savings they were able to make during lockdown… Since…

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Resilience – how to support your team through tough times

Performance coach, Johanna Hooper, looks at three key ways that you can help your team through tough times… Reducing stress levels Before you think about anything else the most important thing to do is look…

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How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

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How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

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How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

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Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

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How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

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How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

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Is the ‘Zoom Boom’ here to stay?

Lynne Womersley talks to David Bretton about whether the rising demand for cosmetic treatment is likely to continue… The increase in demand for cosmetic treatment driven by people spending more time on video calls has…

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