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14 Jun 2021 • Managing patient finance in practice

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

26 May 2021 • Blog, Finance

Is the ‘Zoom Boom’ here to stay?

Lynne Womersley talks to David Bretton about whether the rising demand for cosmetic treatment is likely to continue… The increase in demand for cosmetic treatment driven by people spending more time on video calls has…

20 May 2021 • Blog, Finance, Managing patient finance in practice

The three golden rules of offering patient finance

Lesley Turner shares three key rules that you need to stick to when it comes to offering patient finance… Patient finance is a great way to help more of your patients say yes to the…

12 May 2021 • Blog, Managing patient finance in practice

Simple ways to reduce delays in your finance applications

Shelley Clegg shares her advice for making sure your finance applications progress quickly… The quicker a finance application can be approved, the better it is for your business and the happier your patients will be.…

12 Apr 2021 • Blog, Finance

Building more financial reliability in 2021

Michael Copeland, Senior Area Manager at Wesleyan, shares ways to improve your financial reliability in 2021… Introduce patient finance – Offering patient finance can help to improve your cash flow and reduce your risk,…

26 Mar 2021 • Blog, Managing patient finance in practice

The rising demand for patient finance

Eleanor Young explores how capitalising on the increasing demand for patient finance could be the best thing for your practice in 2021.. From pessimism to optimism It’s fair to say that many orthodontists and practice…

18 Mar 2021 • Blog, Managing patient finance in practice

How to talk finance without fear

Medenta’s Ruth Findlay shares her insights on how to communicate finance options clearly with patients for successful treatment uptake… Recognise your worth It’s surprisingly common to be nervous about presenting the cost of treatment plans…

26 Apr 2021 • Blog, Managing patient finance in practice

The dos and don’ts of patient finance

Medenta’s Ruth Findlay shares her ultimate list of dos and don’ts when completing patient finance applications… Some people believe completing a finance application can be a difficult and long-winded process – but that isn’t the…

20 Jan 2021 • Blog, Managing patient finance in practice

More patient options and increased treatment uptake

Shelley Clegg talks to Eve Waters, Practice Manager at Kingston Park Advanced Dentistry, a four-surgery predominantly private practice in Newcastle, about the impact patient finance has had on the business and their patients. Shelley: Why…

6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

30 Dec 2020 • Blog, COVID-19

Lockdown led to a surge in our new Invisalign® patients

Eleanor Young talks to Sam Cook about how their practice saw the number of new Invisalign® enquiries triple during lockdown… When practices were told to close their doors in March, dental teams may well have…

23 Dec 2020 • Blog, Medenta Team

Spotlight on: Eleanor Young, Medenta BDM for Central England

Eleanor Young talks about the importance of building conversations about finance into your patient journey and being brave in business. She also discusses the biggest issues facing practices today and her optimism for 2021… What…