Blog

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

Read More

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

Read More

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

Read More

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

Read More

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

Read More

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

Read More

The three golden rules of offering patient finance

Lesley Turner shares three key rules that you need to stick to when it comes to offering patient finance… Patient finance is a great way to help more of your patients say yes to the…

Read More

Simple ways to reduce delays in your finance applications

Shelley Clegg shares her advice for making sure your finance applications progress quickly… The quicker a finance application can be approved, the better it is for your business and the happier your patients will be.…

Read More

The rising demand for patient finance

Eleanor Young explores how capitalising on the increasing demand for patient finance could be the best thing for your practice in 2021.. From pessimism to optimism It’s fair to say that many orthodontists and practice…

Read More

How to talk finance without fear

Medenta’s Ruth Findlay shares her insights on how to communicate finance options clearly with patients for successful treatment uptake… Recognise your worth It’s surprisingly common to be nervous about presenting the cost of treatment plans…

Read More

The dos and don’ts of patient finance

Medenta’s Ruth Findlay shares her ultimate list of dos and don’ts when completing patient finance applications… Some people believe completing a finance application can be a difficult and long-winded process – but that isn’t the…

Read More

More patient options and increased treatment uptake

Shelley Clegg talks to Eve Waters, Practice Manager at Kingston Park Advanced Dentistry, a four-surgery predominantly private practice in Newcastle, about the impact patient finance has had on the business and their patients. Shelley: Why…

Read More