Laura Jones, Author at Medenta

16 Mar 2023 • Blog, Managing patient finance in practice

Patient finance – it’s a no-brainer for YORDental

Having spent 10 years in their previous location, the team at multi-award-winning practice, YorDental began to feel they had outgrown the place. The vision of owners Deepa Vakil and Hitesh Panchal was to continue providing…

11 Mar 2021 • Frequently Asked Questions, Videos

How do I decide if I need Financial Conduct Authority authorisation?

Our lovely Business Development Manager, Lesley Turner, answers one of our frequently asked questions…

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9 Mar 2021 • Frequently Asked Questions, Videos

Do patients need to pay a deposit?

Ruth Findlay, one of our lovely Business Development Managers, chats through one of our frequently asked questions…

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8 Mar 2021 • Frequently Asked Questions, Videos

How do I apply for Financial Conduct Authority authorisation and can you help?

Our lovely Business Development Manager, Lesley Turner, answers one of our frequently asked questions…

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5 Mar 2021 • Frequently Asked Questions, Videos

Do Medenta provide any marketing collateral

Ruth Findlay, one of our lovely Business Development Managers, chats through one of our frequently asked questions…

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1 Mar 2021 • Frequently Asked Questions, Videos

Do Medenta charge a set-up fee?

Our lovely Business Development Manager, Lesley Turner, answers one of our frequently asked questions…

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25 Feb 2021 • Frequently Asked Questions, Videos

If a patient chooses to pay a deposit, does it go to the practice or the finance provider?

Ruth Findlay, one of our lovely Business Development Managers, chats through one of our frequently asked questions…

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20 Jan 2021 • Blog, Managing patient finance in practice

More patient options and increased treatment uptake

Shelley Clegg talks to Eve Waters, Practice Manager at Kingston Park Advanced Dentistry, a four-surgery predominantly private practice in Newcastle, about the impact patient finance has had on the business and their patients. Shelley: Why…

6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

30 Dec 2020 • Blog, COVID-19

Lockdown led to a surge in our new Invisalign® patients

Eleanor Young talks to Sam Cook about how their practice saw the number of new Invisalign® enquiries triple during lockdown… When practices were told to close their doors in March, dental teams may well have…

23 Dec 2020 • Blog, Medenta Team

Spotlight on: Eleanor Young, Medenta BDM for Central England

Eleanor Young talks about the importance of building conversations about finance into your patient journey and being brave in business. She also discusses the biggest issues facing practices today and her optimism for 2021… What…

1 Nov 2020 • COVID-19, Podcasts

Adapting to create a successful practice

Eleanor Young talks to Zac Collins, Territory Manager at Align Technology about the challenges and changes faced in 2020. What you’ll hear today: What kind of push back are practices facing at the moment How…