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Communication COVID-19 Customer Service Finance Managing patient finance in practice Marketing Medenta Team Mental Health News Orthodontic landscape

26 Mar 2021 • Blog, Managing patient finance in practice

The rising demand for patient finance

Eleanor Young explores how capitalising on the increasing demand for patient finance could be the best thing for your practice in 2021.. From pessimism to optimism It’s fair to say that many orthodontists and practice…

18 Mar 2021 • Blog, Managing patient finance in practice

How to talk finance without fear

Medenta’s Ruth Findlay shares her insights on how to communicate finance options clearly with patients for successful treatment uptake… Recognise your worth It’s surprisingly common to be nervous about presenting the cost of treatment plans…

26 Apr 2021 • Blog, Managing patient finance in practice

The dos and don’ts of patient finance

Medenta’s Ruth Findlay shares her ultimate list of dos and don’ts when completing patient finance applications… Some people believe completing a finance application can be a difficult and long-winded process – but that isn’t the…

20 Jan 2021 • Blog, Managing patient finance in practice

More patient options and increased treatment uptake

Shelley Clegg talks to Eve Waters, Practice Manager at Kingston Park Advanced Dentistry, a four-surgery predominantly private practice in Newcastle, about the impact patient finance has had on the business and their patients. Shelley: Why…

6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

30 Dec 2020 • Blog, COVID-19

Lockdown led to a surge in our new Invisalign® patients

Eleanor Young talks to Sam Cook about how their practice saw the number of new Invisalign® enquiries triple during lockdown… When practices were told to close their doors in March, dental teams may well have…

23 Dec 2020 • Blog, Medenta Team

Spotlight on: Eleanor Young, Medenta BDM for Central England

Eleanor Young talks about the importance of building conversations about finance into your patient journey and being brave in business. She also discusses the biggest issues facing practices today and her optimism for 2021… What…

30 Nov 2020 • Blog, Medenta Team

Spotlight on: Lesley Turner, Medenta BDM for the South

Lesley Turner has been part of the Medenta family as a Business Development Manager for over six years. We talk to her about her wealth of experience within the practice setting and the importance of…

12 Nov 2020 • Blog, Communication, COVID-19

Why you need to step up your customer service – and how to do it

12 Oct 2020 • Blog, COVID-19, Managing patient finance in practice

Why we switched finance provider during COVID-19

Shelley Clegg shares Amy Barnes’s experience of switching to Medenta during the pandemic, and why now might be the best time to consider your options… There are a few key buzzwords that we’ve become accustomed…

25 Sep 2020 • Blog, Medenta Team

Spotlight on: Shelley Clegg, Medenta BDM for the North of England

Shelley Clegg talks about marketing your patient finance and treating it as a support service to help patients achieve their oral health dreams. She also discusses her time as a practice manager and her experience…

11 Sep 2020 • Blog, COVID-19, Managing patient finance in practice, Marketing

How brand awareness and patient finance can help to rebuild your practice

Richard Scarborough explores how people are proactively searching for specific dental treatments and how this can go hand in hand with patient finance to attract new patients… Over the past few years many have noted…