Communication Archives - Page 3 of 4

Blog Hidden HR Podcasts Videos

10 Jan 2022 • Mental Health, News

Mindfulness – How it can help you relax away from the practice

Wellbeing and Engagement Coach and Trainer, Caroline Suggett, takes a look at the topic of mindfulness and explains the techniques you and your staff can use to help you switch off from the stresses and…

22 Dec 2021 • News

Getting the best out of dental nurses

The Old Surgery Practice Manager and then President of Association of Dental Administrators and Managers (ADAM), Lisa Bainham, looks at how you can get the best out of your dental nurses… Importance of dental nurses…

26 Nov 2021 • Mental Health, News

Flexible working requests

Sarah Buxton, FTA Law Employment Solicitor, looks at what you should do if a staff member has a change in circumstances and comes to you with a flexible working request. Right to request This isn’t…

27 Oct 2021 • Mental Health, News

Improving the mental wellbeing of your practice team

Dr Mahrukh Khwaja, founder of the wellbeing company Mind Ninja, looks at three top tips you can use to help your team build resilience and improve their mental health… Team meetings, mindfulness and building a…

27 Sep 2021 • Mental Health

Resilience – how to support your team through tough times

Performance coach, Johanna Hooper, looks at three key ways that you can help your team through tough times… Reducing stress levels Before you think about anything else the most important thing to do is look…

27 Aug 2021 • Managing patient finance in practice

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

17 Aug 2021 • Managing patient finance in practice

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

30 Jul 2021 • Managing patient finance in practice

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

22 Jul 2021 • Managing patient finance in practice

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

14 Jun 2021 • Managing patient finance in practice

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…