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28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

14 Jun 2021 • Managing patient finance in practice

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

1 Nov 2020 • COVID-19, Podcasts

Adapting to create a successful practice

Eleanor Young talks to Zac Collins, Territory Manager at Align Technology about the challenges and changes faced in 2020. What you’ll hear today: What kind of push back are practices facing at the moment How…

12 Nov 2020 • Blog, Communication, COVID-19

Why you need to step up your customer service – and how to do it

15 Jun 2020 • COVID-19, Podcasts

Challenges and changes through COVID-19

Eleanor Young, Business Development Manager talks to Simon Walker, owner at Headless Cross Dental Care, about the challenges he has faced during lockdown and the practicalities of reopening. With so many considerations for the practice,…

16 Jul 2020 • Communication, COVID-19

An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

5 Jun 2020 • Communication, COVID-19

Six ways to keep communicating with your patients during COVID-19

Contact with others has never been more important than during this time of enforced separation. While that contact can’t be face-to-face, there are plenty of other ways to stay connected and communicate with patients, both…

1 Jun 2020 • Communication, COVID-19, Marketing

Eight steps to take now to be ready for reopening

Lockdown during COVID-19 has presented a huge number of challenges for dentists. But there is always light in the dark and there are also opportunities to be found. While we know you would much rather…

18 May 2020 • Communication

How to present a treatment plan and drive uptake

Richard Scarborough looks at the ways you can increase uptake of your treatment plans.

16 Apr 2020 • Managing patient finance in practice

Is f—–e the f word in your practice

Richard Scarborough explores ways to combat a reluctance to talk to patients about finance.

23 Mar 2020 • Communication, Managing patient finance in practice

How to increase your patients average spend

Richard Scarborough explores ways to ensure you can improve your service while increasing your profits.

How to enhance your patient journey with patient finance

How to manage declined applications

Why you need to step up your customer service – and how to do it

Adapting to create a successful practice

Why you need to step up your customer service – and how to do it

Challenges and changes through COVID-19

An interview with Guy Deeming: The new rules of patient engagement

Six ways to keep communicating with your patients during COVID-19

Eight steps to take now to be ready for reopening

How to present a treatment plan and drive uptake

Is f—–e the f word in your practice

How to increase your patients average spend

Get me started with Medenta Patient Finance