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28 Aug 2026 • Blog, Managing patient finance in practice

Keeping up with your obligations regarding offering patient finance

Medenta Risk Manager, Debbie Maddocks, offers some guidance to practices on how to ensure you’re fulfilling your obligations when it comes to offering consumer finance. With practice life being so busy, it’s easy to get…

20 Mar 2026 • Blog, Managing patient finance in practice

Finance myths: what dental teams and patients often get wrong

Uncomfortable about talking about finance? Medenta Business Development Manager, Andy Thomas, addresses some of the myths around offering dental patient finance and shows how it benefits patients. Talking about finance in dentistry can feel delicate…

16 Jun 2025 • Blog, Managing patient finance in practice

Patient finance – a little help for whoever needs it

As more people choose to have implants and cosmetic dentistry, making life as easy as possible for the patient to gain access to treatment becomes more important. Practice Manager at Torrington Dental, Toni Batty, explains…

9 Sep 2024 • Blog, Managing patient finance in practice

Unwrapping the Financial Conduct Authority’s approval firms and what this means for Dental Practices

As part of the Government’s post-Brexit plans to improve the UK’s financial regulatory regime, in February this year the Financial Conduct Authority (FCA) published a new reform of the financial promotion regime. This is also…

16 Mar 2023 • Blog, Managing patient finance in practice

Patient finance – it’s a no-brainer for YORDental

Having spent 10 years in their previous location, the team at multi-award-winning practice, YorDental began to feel they had outgrown the place. The vision of owners Deepa Vakil and Hitesh Panchal was to continue providing…

27 Aug 2021 • Managing patient finance in practice

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

17 Aug 2021 • Managing patient finance in practice

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

30 Jul 2021 • Managing patient finance in practice

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

22 Jul 2021 • Managing patient finance in practice

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

14 Jun 2021 • Managing patient finance in practice

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…

20 May 2021 • Blog, Finance, Managing patient finance in practice

The three golden rules of offering patient finance

Lesley Turner shares three key rules that you need to stick to when it comes to offering patient finance… Patient finance is a great way to help more of your patients say yes to the…