Patient journey Archives

Blog Hidden HR Podcasts Videos

19 Feb 2024 • Blog, Customer Service

Nurturing Patient Enquiries for Success

In this guest blog, Dental Business Consultant, Lucie Simic, stresses the importance of keeping in touch with patients while they consider whether to take up treatment plans. In the fast-paced world of dental practices, the…

10 Feb 2023 • Blog, Customer Service

Sort your core and let the chips fall where they may

Practice Plan’s Creative Director, Les Jones, talks about the importance of nailing your fundamental purpose in business. Over the new year, I went away with my wife and a group of friends to the Welsh…

22 Apr 2022 • Blog, Communication

Strengthening the relationship with your patients

Dental hygienist and management coach, Siobhan Kelleher, takes a look at two techniques that can help you build a stronger relationship with your patients… There are a lot of things that are vitally important to…

20 May 2021 • Blog, Finance, Managing patient finance in practice

The three golden rules of offering patient finance

Lesley Turner shares three key rules that you need to stick to when it comes to offering patient finance… Patient finance is a great way to help more of your patients say yes to the…

20 Jan 2021 • Blog, Managing patient finance in practice

More patient options and increased treatment uptake

Shelley Clegg talks to Eve Waters, Practice Manager at Kingston Park Advanced Dentistry, a four-surgery predominantly private practice in Newcastle, about the impact patient finance has had on the business and their patients. Shelley: Why…

6 Apr 2021 • Podcasts

How having Invisalign has improved my confidence and changed my life

Shelley Clegg, Business Development Manager at Medenta talks to Tanya Rai, a patient who has recently had Invisalign treatment to discuss the patient journey she experienced and the difference having Invisalign has made to her…

1 Nov 2020 • COVID-19, Podcasts

Adapting to create a successful practice

Eleanor Young talks to Zac Collins, Territory Manager at Align Technology about the challenges and changes faced in 2020. What you’ll hear today: What kind of push back are practices facing at the moment How…

22 Jun 2020 • COVID-19, Marketing

How COVID-19 changes forced us to create ‘version 2.0’ of our practice

COVID-19 forcibly separated us as a society; people from their families, retailers from their customers, and dentists from their patients. However, on the positive side it has also been a unifying experience in some ways.…

18 May 2020 • Communication

How to present a treatment plan and drive uptake

Richard Scarborough looks at the ways you can increase uptake of your treatment plans.

6 May 2020 • Managing patient finance in practice

Why patient finance is integral to growing my practice

Richard Scarborough talks to Jonathan Allsopp about the impact using patient finance has had on his business.

16 Apr 2020 • Managing patient finance in practice

Is f—–e the f word in your practice

Richard Scarborough explores ways to combat a reluctance to talk to patients about finance.

3 Apr 2020 • Managing patient finance in practice

I increased my treatment uptake with patient finance