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22 Sep 2023 • Blog, Finance

Consumer duty – is it any of your business?

Think the new Consumer Duty is none of your concern? If you offer patient finance in your practice then Head of Medenta, Richard Scarborough, encourages you to think again. You may have heard about the…

18 Aug 2023 • Blog, Marketing

How to sell the benefits of treatment in the UK rather than Turkey

As the phenomenon of ‘Turkey teeth’ shows no sign of losing its popularity, Dental Business Coach, Ashley Latter, offers some advice on how to share the benefits with patients of staying local for their treatment.…

17 Jul 2023 • Blog, Customer Service

Five compelling reasons to join the dental industry

How dental practices can attract non-clinical team members from outside dentistry by highlighting these five compelling reasons to join the dental industry. Lucie Simic joined the dental industry more than a decade ago, taking the…

9 Jun 2023 • Blog, Finance

Keeping your cash flow smooth with patient finance

Since he took on ownership of Courtyard Dental practice in 2006, Dentist, Marcos White, has worked to create a fully private high-end practice with a welcoming environment. Specialising in cosmetic dentistry, he and his team…

10 Feb 2023 • Blog, Customer Service

Sort your core and let the chips fall where they may

Practice Plan’s Creative Director, Les Jones, talks about the importance of nailing your fundamental purpose in business. Over the new year, I went away with my wife and a group of friends to the Welsh…

22 Apr 2022 • Blog, Communication

Strengthening the relationship with your patients

Dental hygienist and management coach, Siobhan Kelleher, takes a look at two techniques that can help you build a stronger relationship with your patients… There are a lot of things that are vitally important to…

27 Aug 2021 • Managing patient finance in practice

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

17 Aug 2021 • Managing patient finance in practice

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

30 Jul 2021 • Managing patient finance in practice

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

22 Jul 2021 • Managing patient finance in practice

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…

14 Jun 2021 • Managing patient finance in practice

How to manage declined applications

Medenta’s Eleanor Young provides some pointers on how to deal with a patient who has just heard the news that their patient finance application has been declined… This can be one of the toughest conversations…