Patient finance Archives

Blog Hidden HR Podcasts Videos

28 Mar 2024 • Blog, Marketing

Would you like fries with that?

Practice Plan Creative Director, Les Jones, muses on the power of asking direct questions to unlock potential extra business. How many times have you heard the phrase ‘would you like fries with that?’ in a…

13 Oct 2023 • Blog, Marketing

You’re not selling, you’re solving problems

Dental Business Coach, Ashley Latter, explains how selling, if done ethically, need not be a dirty word. Nobody likes to be on the other end of a hard sell. A salesperson who uses hard selling…

22 Sep 2023 • Blog, Finance

Consumer duty – is it any of your business?

Think the new Consumer Duty is none of your concern? If you offer patient finance in your practice then Head of Medenta, Richard Scarborough, encourages you to think again. You may have heard about the…

9 Jun 2023 • Blog, Finance

Keeping your cash flow smooth with patient finance

Since he took on ownership of Courtyard Dental practice in 2006, Dentist, Marcos White, has worked to create a fully private high-end practice with a welcoming environment. Specialising in cosmetic dentistry, he and his team…

10 May 2023 • Blog, Customer Service

How a Treatment Coordinator can add value to a practice

As more practices introduce Treatment Coordinators (TCOs), Business Development Manager, Shelley Clegg, spoke to Rebecca Copeland, who was one of the first people in the country to gain the Level 3 BTEC Advanced Diploma in…

25 Jul 2022 • Podcasts

Thinking outside the box with your dental career path

Les Jones, Creative Director at Practice Plan Group is joined with Dhru Shah, Founder and CEO at DetinalTubules to talk about his own career path into dentistry and the importance of thinking outside the box…

25 Nov 2021 • Podcasts, Practice Management

Motivating your team

In this weeks episode of Bodcast, Jonathan Drury catches up with Louise Bone, Business Development Manager at Medenta to share her top tips for motivating your team. What you’ll hear: Reasons some teams might be…

27 Aug 2021 • Managing patient finance in practice

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

17 Aug 2021 • Managing patient finance in practice

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

30 Jul 2021 • Managing patient finance in practice

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

22 Jul 2021 • Managing patient finance in practice

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…