Strengthening the relationship with your patients

Dental hygienist and management coach, Siobhan Kelleher, takes a look at two techniques that can help you build a stronger relationship with your patients… There are a lot of things that are vitally important to…

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How to talk finance without fear

Medenta’s Ruth Findlay shares her insights on how to communicate finance options clearly with patients for successful treatment uptake… Recognise your worth It’s surprisingly common to be nervous about presenting the cost of treatment plans…

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Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

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Lockdown led to a surge in our new Invisalign® patients

Eleanor Young talks to Sam Cook about how their practice saw the number of new Invisalign® enquiries triple during lockdown… When practices were told to close their doors in March, dental teams may well have…

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An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

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