Coronavirus Archives

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6 Jan 2021 • Blog, Customer Service

Why you need to step up your customer service – and how to do it

Richard Scarborough talks to business coach Ashley Latter about the impact of Coronavirus on the demands and needs of patients, and the increasing importance of providing exceptional customer service… Richard: Is good customer service now…

30 Dec 2020 • Blog, COVID-19

Lockdown led to a surge in our new Invisalign® patients

Eleanor Young talks to Sam Cook about how their practice saw the number of new Invisalign® enquiries triple during lockdown… When practices were told to close their doors in March, dental teams may well have…

1 Nov 2020 • COVID-19, Podcasts

Adapting to create a successful practice

Eleanor Young talks to Zac Collins, Territory Manager at Align Technology about the challenges and changes faced in 2020. What you’ll hear today: What kind of push back are practices facing at the moment How…

12 Nov 2020 • Blog, Communication, COVID-19

Why you need to step up your customer service – and how to do it

12 Oct 2020 • Blog, COVID-19, Managing patient finance in practice

Why we switched finance provider during COVID-19

Shelley Clegg shares Amy Barnes’s experience of switching to Medenta during the pandemic, and why now might be the best time to consider your options… There are a few key buzzwords that we’ve become accustomed…

11 Sep 2020 • Blog, COVID-19, Managing patient finance in practice, Marketing

How brand awareness and patient finance can help to rebuild your practice

Richard Scarborough explores how people are proactively searching for specific dental treatments and how this can go hand in hand with patient finance to attract new patients… Over the past few years many have noted…

3 Sep 2020 • COVID-19, COVID-19, Podcasts

Dental therapists and hygienists in the post lockdown world

Chloe Edwards talks to Amber Ojak about the effect that COVID-19 has had on dental hygienists and therapists. As practices continue to reopen and increase treatments Amber details the importance of how these roles can…

23 Jun 2020 • COVID-19, Podcasts

Dentistry post COVID-19

Eleanor Young, Business Development Manager, talks to Harry Singh about what lockdown has been like and the positives that can be taken from the new ways of working and thinking for the future. What you’ll…

15 Jun 2020 • COVID-19, Podcasts

Challenges and changes through COVID-19

Eleanor Young, Business Development Manager talks to Simon Walker, owner at Headless Cross Dental Care, about the challenges he has faced during lockdown and the practicalities of reopening. With so many considerations for the practice,…

13 Aug 2020 • COVID-19

The post-lockdown opportunities of facial aesthetics

Richard Scarborough talks to Harry Singh about offering facial aesthetics after lockdown… COVID-19 has undoubtedly disrupted the plans many businesses had for this year, not least for those, like dental practices, who were forced to…

16 Jul 2020 • Communication, COVID-19

An interview with Guy Deeming: The new rules of patient engagement

Richard Scarborough speaks to Guy Deeming, the owner of Queensway Orthodontics and former Director for Clinical Practice at the British Orthodontic Society, about how lockdown accelerated the practice’s digital services, the new rules of engagement…

6 Jul 2020 • COVID-19, Managing patient finance in practice

How patient finance can support your business on the road to recovery

Richard Scarborough looks at how introducing patient finance into your practice can help you get back on your feet once you’re able to reopen your doors… With the UK arguably facing the biggest financial challenge…

Why you need to step up your customer service – and how to do it

Lockdown led to a surge in our new Invisalign® patients

Adapting to create a successful practice

Why you need to step up your customer service – and how to do it

Why we switched finance provider during COVID-19

How brand awareness and patient finance can help to rebuild your practice

Dental therapists and hygienists in the post lockdown world

Dentistry post COVID-19

Challenges and changes through COVID-19

The post-lockdown opportunities of facial aesthetics

An interview with Guy Deeming: The new rules of patient engagement

How patient finance can support your business on the road to recovery

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