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10 Feb 2023 • Blog, Customer Service

Sort your core and let the chips fall where they may

Practice Plan’s Creative Director, Les Jones, talks about the importance of nailing your fundamental purpose in business. Over the new year, I went away with my wife and a group of friends to the Welsh…

12 Dec 2022 • Blog, Communication

How to survive the staff retention crisis – top 5 tips

Despite the squeeze on the economy, at the moment there are more job vacancies than unemployed people, while the number of people moving from job-to-job has reached a record high. Dental practices in particular are…

17 Nov 2022 • News

Using CSR to tackle the recruitment and retention crisis

Medenta Business Development Manager, Lesley Turner talks to CSR expert and coach, Mark Topley about how CSR can help practices beat the recruitment and retention crisis. LT: CSR has changed over the years, hasn’t it,…

25 Nov 2022 • Blog

Stimulate creativity in your practices

Les Jones throws the spotlight on creativity and encourages practices to believe in their potential to find creative ways to solve problems. People talk about left-brain and right-brain thinking, and traditionally the left brain is…

1 Jun 2022 • Blog

How to set goals and stick to them

Shelley Clegg caught up with Executive Coach and founder of GuruYou coaching, Rebecca Mander, to talk about setting goals and how they can help you in your practice… SC: Setting goals in your practice is…

2 Aug 2022 • Blog

How to create a motivated team

Dental Business Consultant, Lucie Simic shares some ideas on how, by uncovering their goals and aspirations, you can build a motivated team. One of the main tools I use to motivate a team is the…

6 May 2022 • Blog, HR

Top tips to help when conducting job interviews

Lesley Turner, looks at tips you can use when you’re interviewing candidates for your vacant position in practice … The process of recruiting a new staff member can be difficult. With things getting busier as…

27 Aug 2021 • Managing patient finance in practice

How to deal with complaints

Medenta’s Eleanor Young looks at how to correctly deal with complaints… As a practice you may encounter patients who wish to make a complaint because they are dissatisfied with the service or the treatment they…

17 Aug 2021 • Managing patient finance in practice

How to have compliant patient finance conversations

Medenta’s Ruth Findlay looks at the right way to talk with patients about patient finance…. When it comes to talking about patient finance, it can be quite daunting for members of the practice team to…

30 Jul 2021 • Managing patient finance in practice

How to deal with post-agreement queries

Medenta’s Lesley Turner looks at how to deal with a variety of post-patient finance agreement questions… When a patient finance agreement has been signed off, both the practice and the customer may think ‘that’s everything…

22 Jul 2021 • Managing patient finance in practice

Patient finance substitute applications

Medenta’s Shelley Clegg looks at everything you need to know about ‘substitute applications’… There will be times when, for one reason or another, a patient has their finance application turned down because they haven’t met…

28 Jun 2021 • Managing patient finance in practice

How to enhance your patient journey with patient finance

Medenta’s Eleanor Young talks about how removing financial barriers and having crucial conversations with patients may lead to a better patient experience and, therefore, an increase in implant treatment uptake… Appealing to new patients Patients…