1 Mar 2022  •  Blog  •  3min read By  • Shelley Clegg

How Mental Health First Aiders help to improve the workplace

Medenta’s Shelley Clegg, caught up with Inclusion and Diversity Manager for Wesleyan Financial Services, Naheem Ahmed, to talk mental health first aiders and the importance of having conversations with your staff…

SC: Hi Naheem, can you explain to us what a mental health first aider is?

NA: What I always say is that firstly, a mental health first aider is someone who is trained and who staff members can go to, to have a conversation about how they’re feeling and to get things off their chest. That is the first role of a mental health first aider, to be there to listen and then beyond that their job is to signpost the person who needs support to the right services, who can then get them some specific help with the problem they are having.

SC: In the past we have heard many myths regarding mental health. Can you talk me through some of them and explain why they are in fact myths?

NA: For me the biggest myth is that poor mental health is an illness. It is categorically not an illness and it is just wrong for people to say so. Just like we wake up not feeling well with a cold, you might wake up not feeling your best mentally and that doesn’t mean it is an illness.

Another myth is around confidentiality. People might be worried that a mental health first aider would breach confidentiality if they spoke to them about an issue, but they are not allowed to do that. All conversations are private and cannot be shared, unless you feel that the person in question is a danger to themselves or others.

Also, some people might think that they won’t be taken seriously if they do raise the issue, or people might think they are ‘losing their mind’. That shouldn’t be the case and for example, here at Wesleyan, all managers are trained and well placed to support staff should they need it.

SC: And how important is it to have healthy conversations with your staff?

NA: I think having mental health first aiders in place is fantastic for any business and it will help develop a culture where you can have open conversations with people every day about how they are feeling.

We do that already at the moment, but it is so easy to mask it. If you say, ‘good morning’ to someone and ‘how are you’, they will say they are fine and it is so easy to dismiss that and move on.

But by having mental health first aiders in place, you develop a culture where people will open up and want to have health conversations and they will understand that it is okay not to be okay. And if you don’t have a mental health first aider, or have no access to an employee support programme, then there are so many other resources out there that you can signpost staff to.

It just takes a quick two-minute Google, and you will see a host of other resources available for staff to use.

Whether it is having a designated member of staff in place for people to go to or having information available for them to access outside support, it is important there is something there to help your team.


About Shelley

Shelley is a Business Development Manager for Medenta

About Naheem

Naheem is the Inclusion and Diversity Manager at Wesleyan Financial Services

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